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About the property
Popularity

Tripadvisor
8/10
3220

Booking
8/10
1454

Expedia
7.6/10
217
Main services
Wi-fi
Car park
Total number of rooms
Wheelchair-accessible
24-hour reception
Wi-fi
Car park
* Some services may carry an extra charge.
Guest reviews
7.6/10 Good
Cleanliness7.8/10
Staff and Service8/10
Amenities8/10
Property conditions and facilities6.8/10
Location9.2/10
Neighborhood8.4/10
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Information about the area
Puerto de la Cruz - Tenerife Norte, SpainPuerto de la Cruz is a region situated on the north of the island of Tenerife. Declared of Tourist Interest in 1955, it brings together in attractive harmony both the traditional architecture of the island and the modernity.
The coastal area contains several of the city's main attractions, such as the old harbor, the promenade and the Lago Martiánez complex of swimming pools designed by the Canary Islands architect César Manrique.
Loro Parque is a zoo located on the outskirts of Puerto de la Cruz, where there is an extensive and diverse reserve of animal and plant species.
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What’s nearby
- Sitio Libre Garden - 0.24 km
- Taoro Park - 0.37 km
- Church of All Saints - 0.43 km
- Sortija Park - 0.53 km
- La Paz Viewpoint - 0.53 km
- Hermitage of San Amaro - 0.55 km
Getting around
- (TFN) Tenerife, Tenerife Norte Los Rodeos, ES - 11.37 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Family rooms
- Designated smoking area
- Pets allowed
- WiFi available in all areas
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Activities
- Live music/performance
- Billiards
- Sauna
- Fitness centre
- Solarium
- Table tennis
- Games room
- Children's playground
- Evening entertainment
- Entertainment staff
- Mini golf
- Massage
- Bingo
- Fitness
Services
- Barber/beauty shop
- ATM/cash machine on site
- Car hire
- Ironing service
- Meeting/banquet facilities
- Luggage storage
- Dry cleaning
- Daily housekeeping
- Shared lounge/TV area
- 24-hour front desk
- Babysitting/child services
- Vending machine (snacks)
- Vending machine (drinks)
- Currency exchange
- Laundry
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Pool and wellness
- Swimming Pool
- Swimming pool
- Sun umbrellas
Physical distancing
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Snack bar
- Restaurant
- Bar
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Outdoor pool
- Garden
- Terrace
- Sun terrace
- Outdoor pool (all year)
Languages
- Deutsch
- English
- Español
- Français
- Italiano
- Русский
About the rooms
The accommodation has 255 rooms:
Bedroom
- Wardrobe or closet
General
- Air conditioning
- Fan
- Hardwood or parquet floors
- Smoke alarm
- Laptop safe
Services
- Wake-up service
Bathroom
- Free toiletries
- Toilet paper
- Hairdryer
- Bathrobe
- Slippers
- Toilet
- Private bathroom
- Bath
Media & Technology
- Satellite channels
- TV
- Telephone
- Flat-screen TV
Physical distancing
- Single-room air conditioning for guest accommodation
Exclusive services
- Free gym access
Kitchen
- Electric kettle
Outdoors
- Terrace
- Balcony
View
- Sea view
- City view
- Garden view
- Pool view
- Landmark view
- Mountain view
- View
Living Area
- Desk
*Some services may only be available in specific rooms or upon request.
About the pools
The accommodation has 1 pool:
Location
OutdoorCost
FreeRestaurants
Restaurante #1
- Access for guests and visitors
- No reservation required
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 15:00
- Minimum age for check-in: 18 years old
Check-out
Checkout before 12:00Pets
Pets are allowed on request. Charges may be applicable.Children
Children are not allowed.Extra beds
Extra beds is not available at this property. Cots are not available at this property.Important information
Only one dog or cat under 20 kg per room is allowed (on request). Supplement of 22€ per night/animal and deposit of 200€.
Credit cardholder must match guest name or provide authorization.
As with reservations of more than 4 rooms, special conditions and supplements will apply to those of more than 8 nights.
Please note that drinks are not included in half board and full board rates.
The property reserves the right to pre-authorize the credit card used to make the reservation for the total amount of the reservation as a guarantee.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.